Keepitcute skincare is not responsible for any lost, delayed, or damaged items. Processing and shipping time is between 5-10 business days. We currently are shipping to the U.S. only due to high temperatures and products WILL melt and should not be left in the heat for a long period of time.
We only accept returns IF item was damaged on behalf of KIC. In that case, you can request store credit. We do not exchange products. If you have questions or concern please contact our customer service center